Returns & Exchange

If you are not delighted with your purchase, KAY LI offers complimentary returns: simply return the item in its original condition within 14 days for a full refund, less any original shipping costs if applicable.

To receive a refund based on purchase price of the item(s) and in the original form of payment:

  1. All merchandise must be returned within 30 days of the receipt of the package.
  2. The merchandise must be unworn, in saleable condition with tags attached.
  3. The merchandise must not be altered.

We invite you to exchange an item for the same item in another size, or we will issue you a full refund within 14 days upon received the return item.  We do not currently issue store credit.

Sale merchandise may not be returned after 14 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.

Digital download items or Items purchased during the SAMPLE SALE are not returnable at any time.

 

RETURNING YOUR ITEM

Complete the return section on the packing slip and include it with your merchandise.  Please send your return item with trackable postal/courier service and obtain a receipt for tracking purposes.  If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

We will not accept responsibility for lost or stolen returns. 

KAY LI offers complimentary returns on all orders. No fee will be deducted from your return. Email us the receipt and we will reimburse the shipping fee along with the product purchase price.

Please return your item to the following address:

 

KAY LI

12C, Wo Yick Mansion,

263 Queen's Road West,

Hong Kong

For any enquiries, please contact us at info@kay-li.com and we will get back to you as soon as we can.