Kay Li


You can return or exchange your purchase within 14 days.  

Here's all you need to know:

Returned items must be shipped back to us within fourteen (14) working days from the date the package was delivered to you. We invite you to exchange an item for the same item in another size, or we will issue you a full refund within 14 days upon received the return item.  We do not currently issue store credit.

Items purchased during the sale can only be exchanged for an same item in a different size.

Please remember, all items must be returned to us unused, unworn, unwashed, undamaged, or unmodified in any way. Items must be returned in their original packaging with all tags still attached. We will not accept responsibility for lost or stolen returns. Please send your return item with trackable postal service.

For any enquiries, please contact us at letstalk@kay-li.com and we will get back to you as soon as we can.


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